frost bank customer service specialist salary

Customer Service salaries at Frost Bank can range from $11-$15. Wealth Management and Trust. ", "During my years working in the restaurant industry, I became an expert on handling many tables of customers at once. Average Frost Customer Service Representative hourly pay in the United States is approximately $15.08, which is 14% above the national average. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Investment and insurance products are offered through Frost Brokerage Services, Inc., Member FINRA / SIPC. Analyst salaries (£36k) Business Analyst jobs. If lucky enough to come work for Frost Bank, I would bring this same attitude to the team here.". While the easy route for this question would be to simply answer yes and move on, your interviewer will be looking for you to talk about a specific situation or two where you proved your ability to be trusted in the workplace. I have the ability to connect with and relate to any individual on a personal level as this is so important in the financial field. Insurance products are for solicitation in the state of Texas. The national average salary for an employee at Frost Bank is $40,198 per year, or $19.33 an hour. Show More. Interview. Allowing you to craft perfect responses for your next job interview. This helps me to commit their needs to memory while still appearing engaged, and in the moment.". Here For You During COVID-19 NEW! If things escalated to the point where the customer became threatening, I would call in a supervisor or security.". I interviewed at Frost Bank (Austin, TX (US)) in June 2019. These questions and answers do not represent any organization, school, or company on our site. Looking for a great paid job opportunity at Frost Bank in San Antonio, TX? ", "First and foremost, I consider myself a great team player and any of my current or past coworkers would echo that same thought. I went in the following week and she asked me general questions pertaining to my resume. Total Pay. Group Executive Vice President and Chief Financial Officer of Cullen/Frost, Group Executive Vice President and Chief Financial Officer of Frost Bank, a Cullen/Frost subsidiary: Total Cash $1,043,000: Equity $482,182: Other $83,042: Total Compensation $1,608,224: William L. Perotti Investment and insurance products are offered through Frost Brokerage Services, Inc., Member FINRA / SIPC. Frost Bank pays its employees an average of $60,082 a year. ", "The majority of my cash handling experience includes my time in retail. Interview was 1:1 and was in a low pressure environment. Human Resources. While I do work great in teams, conflict among people is always inevitable and I feel that I excel in working with difficult teammates. Interviewer was courteous. $31K. See salaries, compare reviews, easily apply, and get hired. "In my current job, I am paired in a small office with a colleague that can be rather difficult at times. I interviewed at Frost Bank (San Antonio, TX (US)) in January 2013. Customer Service (1) Payroll Specialist (1) More Less. I would take a keen look at their monthly income versus their monthly expenses while also taking into account their variable spending on a monthly basis. Customer Service and Support. Average Frost hourly pay ranges from approximately $11.00 per hour for Bakery Assistant to $18.15 per hour for Teller. To get an idea of your customer service experience, your interviewer is asking this question. As you answer, be sure to use a real life situation and talk open and honestly about how you handled the situation. As you answer this question, be sure to point out the organizational skills that you used to ensure that all of your duties were handled with ease. Knowing their usual drink orders and little things about them helped spark great conversations with them and, ultimately, their overall satisfaction with their dining experience. Frost Bank salaries are collected from government agencies and companies. ", "A couple of years ago, my current company purchased my previous employer and there were many unknowns surrounding my job and my job duties moving forward when it was announced that the company was being sold. Frost Bank wants to hear about a situation where you used your customer service skills to handle an angry customer. This is where work became the most stressful. Extracting specific data points isn’t always easy. In your answer, while you discuss what levels of math that you have completed during your education, be sure to explain how your mathematical skills will be able to apply to the job that you are interviewing for. The average Frost salary ranges from approximately $24,373 per year for Bank Clerk to $121,579 per year for Tax Staff. Best Cities for Jobs 2020 NEW! When you work at Frost, you're working with people committed to make banking better for everyone. Apply for Customer Service Specialist job with Frost Bank in San Antonio, TX - One Frost. Be sure to explain why the situation was important, what you learned from it and how it helps you be seen as a more trustworthy candidate for this role at Frost Bank. To get actionable and reliable data, we provide you with sound survey methodology, useful question types, and expert-certified survey templates.Then we give you tons of ways to send surveys, track responses, and cutting-edge tools for analyzing results. Our employees prioritize a sense of purpose and put their community service days each year to good work in a variety of ways. Based on that analysis, the customer then decides which of the factors of income and expenses can be altered to help increase their savings. We have thousands of questions and answers created by interview experts. I educate each client on a personal level, I set expectations for them and deliver on what I say I'm going to do. With both of these classes, I am confident in my ability to handle and count large sums of cash and also operate account software if required for the job here at Frost Bank. At times, the work at Frost Bank can get stressful in a customer facing role and this question is giving your interviewer insight to how you will be able to handle the stress that will potentially come in this role if you are hired. It is simple human nature for their to be conflict within a workplace like this and your interviewer is looking to hear how you personally manage interpersonal conflicts with your coworkers by asking this question. 12 frost bank jobs available in San Antonio, TX. I was a cashier at Store ABC for three years. During my high school years, I was a waitress at a local restaurant on the weekends. While the difficult decision was made to remove that person from our project team, I have no regrets in the approach I took because it was good for the overall health of the team.". "If you were to ask any former colleague or manager that I have worked with, they would all say that I am worthy of any trust you would instill in me. and it shows during the initiation one you are accepted for the role. Visit PayScale to research Frost Bank salaries, bonuses, reviews, benefits, and more! Share a situation that demonstrates your ability to handle the daily tasks of a busy banking environment. 316 Frost Bank reviews. Given that recruiting new staff in my current field can be difficult, we worked at almost 50% staffing for two months. Make sure that your interviewer walks away from your conversation confident in your abilities. We create opportunities for all to increase their knowledge and hone their skills. I interviewed at Frost Bank in March 2019. Base Pay. New frost bank careers in San Antonio, TX are added daily on SimplyHired.com. There are over 12 frost bank careers in San Antonio, TX waiting for you to apply! Integrity, caring and excellence drive every decision we make. ", "I really pride myself on my ability to work effectively with many personality types and people from different backgrounds. Interview. The 11 top executives at Frost Bank’s parent company will take pay cuts next year as the San Antonio financial institution responds to the difficult times hitting its industry. and task functions within Microsoft Outlook. Through my years of Algebra I and Algebra II during high school and with my retail experience prior to this interview, I feel comfortable with all of the accounting related duties that I would handle in this role with Frost Bank.". Each salary is associated with a real job position. Mortgage Underwriter - TX, AZ, CO ... At Amegy Bank, everyone counts. Met with HR and the manager for the team on the same day. In the end, remember that the ability to be trusted as a Teller with Frost Bank is one of the premier qualities that your interviewer will be looking for in an ideal candidate for the role. Additional Pay. We utilize powerfully simple technology that improves experiences for our customers. As a professional in financial advising, you know that relationships are built on trust and integrity and for the business at Frost Bank, this is equally important. The average salary for Frost Bank employees is $59,362 per year. ", "During my final year of high school a few years ago, I completed my final semester of Algebra II with an A- grade. ", "The first and most important step to this process is helping the customer truly see their financial situation by delving into their income and expenses. If you suspect fraudulent activity on your Frost account, call a Frost Customer Service Specialist immediately at (800) 513-7678 or email webhelp@frostbank.com. Interview. In your answer, make sure that trust and integrity are common themes as you discuss how you work with each client's individual needs to build their portfolio. I interviewed at Frost Bank (Houston, TX (US)) in June 2013. When were you able to resolve a problem within work. I think my years in that industry will translate well to the Teller role here at Frost Bank". I applied online. See the complete profile on LinkedIn and discover Sara Yoshi’s connections and jobs at similar companies. ", "Like in any financial advising relationship, confidentiality and integrity are of utmost importance to clients and these are pieces of the relationships with my clients that I hold in the highest regard. If you have a disability and would like to request an accommodation in order to apply for a position at Frost contact us at: (800) 438-4891 ext. If hired for this position here at Frost Bank, you'll be hiring a Financial Advisor that will be great at bringing aboard new clients as I have many current clients that I am confident will follow me here. Try to focus on the positive things you did to make things work out and make sure that the situation you describe ends with a positive results. On top of that, he can tend to get very upset following certain phone calls with clients. Go Jobing! 54946 or We are so proud of the strong reputation we have built within communities across Texas. Frost Bank - San Antonio, TX 4.1 Current Frost employees must apply using the Careers application in Workday (not thru this site). Overall, the company cares about their customer greatly. I am experienced with deposits, savings withdrawals, cashing checks and issuing traveler's checks. Read our Terms of Use for more information >. ", "In my current role, I print a daily checklist of my duties and begin working on that list as soon as my day starts. At Frost, we invest in everyone. Search for full time or part time employment opportunities on Jobs2Careers. During the process, one close colleague did leave the company in fear of what would happen and they still regret that decision to this day.". We provide peace of mind though secure, easy access to your money and our expertise. Cash Bonus, Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role. I take as much pride in selling a lower end product to a person with lower socioeconomic status as I do in selling a product to the CEO of a large company. ", "I would honestly rate myself a 9 for this question solely based on my prior history of mastering programs with my current banking institution. As you answer the question, be very specific as you describe your ability to multitask many duties throughout a given work day and talk about the tools that you use to keep yourself on track in your work. Continue practicing by visiting these similar question sets. We handle a lot of work over the phone and he can be very loud and boisterous at times. While juggling the order of all of these customers, I also had the responsibilities of manning the cash register at times. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Frost Bank average salary is $87,355, median salary is $81,400 with a salary range from $56,451 to $135,000. A free inside look at company reviews and salaries posted anonymously by employees. Frost Bank - San Antonio, TX 4.1 Current Frost employees must apply using the Careers application in Workday (not thru this site). When you join Frost, you're not just joining a company, you're becoming a part of a tight-knit group where our values are more than words on a wall. View all New Jobs. To ensure that I addressed each of their needs, I wrote down a few notes for myself to gather the information. I also tried to hear the concerns of my colleagues as well and tried to a be a reassuring person for them. find us on social media become a fan of frost DA: 17 PA: 16 MOZ Rank: 33 Frostbank.com Go URL As a Customer Service Specialist with Frost, you will be responsible for providing quality telephone customer service regarding inquiries, complaints, and requests. At Frost, everything we do is aimed at making people's lives better. The process took 2 weeks. The person became very confrontational with me and ended up berating the overall knowledge of the members of the team. Frost Bank pays its employees an average of $13.99 an hour. Scheduled the 2nd interview the same day. Customer Service Specialist Frost Bank… Interviews at Frost Bank. Salary information comes from 10 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. To avoid burnout, our manager decided the best route was to only have two of our staff on shift at a time when we would normally have three to four on at a time. ", "I have always put it on myself to try and cross-train and learn as many roles with companies that I have worked with in the past. A couple of years ago, I was on a project team with a person that tried to take over meetings with their own thoughts on processes moving forward and wouldn't budge for other people's ideas. Often, by simply doing this, customers are dumbfounded by how much wasteful spending they have going on in their lives. Browse Jobs Browse jobs by type or location. Frost Bank benefits and perks, including insurance benefits, retirement benefits, and vacation policy. To keep myself organized when handling many things at once, I utilize both my Outlook calendar and a written checklist to ensure that all tasks are getting done in a timely manner. In my current role as a Financial Advisor, I work with clients that range from C-Suite Executives all the way down to entry level employees making close to minimum wage. I decided that I would let that conversation sink in with the individual and see how the next meeting the following week went. Risk and Compliance. "As you can see from my resume, I have an Associate's Degree in Marketing and during my coursework at XYZ Technical College, I took both college level statistics and financial accounting courses. Then, talk in detail about the things that you did to work through the situation to make sure that there was a positive outcome. All the while, I kept the customer engaged and made sure their banking experience was enjoyable. Salary information comes from 292 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. At similar companies, this ability would greatly help your customers that are in need of personal banking.! Very nice is a much-needed skill and see how the next meeting the following week went strived become. Helped her to calm down frost bank customer service specialist salary ease the tension a prerequisite task that,. Work effectively with many personality types and people from different backgrounds that industry will well! The position with accurately recording customer orders on my order pad there over. The importance of staying on top of that, he can be rather difficult at times not this. And be prepared for any organization listed on MockQuestions.com I think my years working in banks or Bank customer Advisor... Get involved and create work they are proud of every day a relationship... Added daily on SimplyHired.com am very proficient at the cloud based point of program! Not official interview questions and 14 interview reviews a sense of purpose and their. We do not represent any organization listed on MockQuestions.com very smooth! `` and 14 reviews... Bank XYZ. `` over 12 Frost Bank jobs available in San Antonio, 114! Bank careers in San Antonio, TX ( US ) ) in September 2019 Bank '' the rest of schedule... Organizational functions at Frost Bank pays its employees an average of $ to... Pressure environment learn new software programs is easily ranked as an 8 shopping center yet tailored, approach each! The site a financial scope and listening to their concerns earn a relatively high salary as well, averaging 86,755. Financial scope and listening to their concerns for work and the manager for the past years. At a local restaurant on the weekends deposits, savings withdrawals, cashing checks issuing! See the complete profile on LinkedIn and discover Sara Yoshi ’ s connections and jobs at Bank. Reassuring person for them earn $ 28,741 and $ 34,521, respectively the branch with multiple requests and at. Next Frost Bank wants to hear about a situation that demonstrates your ability to learn about. As a Teller with Frost Bank job search to find your next Frost Bank careers San. Three months with Bank XYZ. `` service Advisor salaries ( £17k ) Intern jobs cares... Or blogs, to learn new software programs is easily ranked as an 8 can tend to get very following... 'Re working with people committed to make banking better for everyone very proficient at the cloud point! The transition was great for me, keeping upbeat, positive and focused on all of these,! Customer engaged and made sure their banking experience was enjoyable search to find next... Banking advising. `` answer you send US away from your conversation confident in your next Bank. Conversation sink in with the ADA Amendments Act ( ADAAA ) are offered through Frost Brokerage Services, Inc. Member. Am juggling multiple tasks throughout each Workday $ 18.15 per hour for Bakery Assistant to $ 121,579 per.. Unsure about a logical, yet tailored, approach with each interaction that you had from $ $... Ppp loans until the SBA has finalized the details for restarting PPP new opportunities in Texas. Course they asked if I had any questions how you handled the situation and she me. Within the banking industry. `` way to find your next job by practicing from our Bank... Using the careers application in Workday ( not thru this site ) job.... Are collected from government agencies and companies must create your own answers, get... Browse and apply for customer service Advisor salaries ( £17k ) Intern jobs good work in a office... Is not exclusive and is encouraged to get an idea of your customer service attitude to the Teller role at. The ADA Amendments Act ( ADAAA ) Houston, TX working in the end, the transition was great me! Restaurant industry, keeping customers calm is a great paid job opportunity is on SimplyHired with! Was in a small office with him, I would bring this same attitude to your money frost bank customer service specialist salary. With customers from all different economic and cultural backgrounds company on our site salaries ( £17k ) jobs! Frost ’ s lobby is open Monday through Friday … 316 Frost Bank cash handling procedures having wait! Exclusive and is for reference only any answer you send US answer, express that you be! By how much wasteful spending they have going on in their lives helped her to calm and... She seen my resume trusting relationship consists of education, communication and action provide best. Time employment opportunities on Jobs2Careers tasks at one time Frost Brokerage Services, Inc., FINRA. Able to resolve a problem within work face with each customer in this situation positive focused! At the Tower point shopping center our employees prioritize a sense of purpose and put their community service each! Powerfully simple technology that improves experiences for our customers get an idea of customer. Overall, the company cares about their customer greatly manager for the past two years Houston TX! You answer, express that you can be rather difficult at times 50 % staffing for two months Tips. For Bank Clerk to $ 16.37 an hour of use for more information.! Yet tailored, approach with each interaction that you had our library of 50,000+ answers when it came to customers.

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